Amex sight loss guide: audio commentary, assistance dogs and who to contact in Brighton

Last updated: 14 October 2026, 7:55am BST.

This Amex sight loss guide brings together Brighton & Hove Albion’s published arrangements for blind and partially sighted supporters, checked on 14 October 2026. It is a practical planning feature, not a claim that these services have just launched. The important distinction is between help getting around the ground, commentary during play and assistance with the journey: one arrangement does not automatically book the others.

At a glance

• Audio descriptive commentary equipment is collected from ticket-office window one at the Amex.
• Contact Supporter Services on 01273 668855, option 1, or supporter.services@brightonandhovealbion.com before travelling with specific requirements.
• Trained assistance dogs are welcomed under the club’s policy; discuss the visit in advance.
• Rail Passenger Assist is a separate request, including help at stations and with boarding.

Start your Amex sight loss guide with the right conversation

Use Albion’s matchday accessibility page to check the current arrangements. It links the disabled-supporter registration form for services including audio descriptive commentary, easy-access seating and the inclusion room. If the form is difficult to use, the page provides the Supporter Services contact above for an alternative format.

Our planning advice is to explain the match, where you expect to enter and the help you need, rather than simply ask whether the stadium is accessible. Ask where to meet someone and how you will find that point. Keep the reply with your booking details so you can refer to the agreed arrangements on the day.

Commentary is not the same as finding your seat

Albion’s disability and accessibility information says a receiver and headset can be signed out for audio description at window one on matchdays. Equipment must be returned in the condition in which it was collected. The same ticket-office window handles assistive hearing equipment, but audio description and a hearing loop are different services: describe which you require.

There is a separate accessible queue for window one. Allow time to collect the equipment and ask how to operate it before heading to your seat. The published page does not promise an unlimited number of receivers, so check availability and any registration arrangements with the club rather than assume an unrequested set will be waiting.

Finding the accessibility team

In its 25 February 2026 introduction to the accessibility team, Albion describes staff helping people locate seats, move through concourses and connect to commentary. The team wears bright pink high-visibility jackets with “here to help” on the back and works inside the stadium, distinct from general helpers outside the turnstiles.

That is useful context, not a guarantee that a named employee will stand at the same spot every fixture. If recognising jackets is not useful for your sight, request a specific meeting arrangement. Ask a steward for the accessibility team if you need help after entry.

Assistance dogs: arrange the visit, not just the ticket

The club’s assistance dog policy, effective 1 November 2025, asks supporters to contact it before matchday where possible, so it can identify suitable seating and nearby facilities. It also offers to facilitate a non-matchday familiarisation visit; ask how to arrange one rather than arrive unannounced.

The policy welcomes fully trained assistance dogs but does not admit emotional support animals or dogs still in training. It says evidence of training may be requested and explains the owner’s responsibilities. A relief area is outside the east of the stadium; ask a steward for directions. These are the club’s published conditions, not a substitute for individual advice about access rights.

Plan both legs of the train journey

National Rail’s Passenger Assist includes help navigating stations, boarding and leaving trains, and meeting a connection. A train company can arrange help across a journey involving multiple services. Call 0800 022 3720, option 1, or use the linked Passenger Assistance website.

National Rail accepts advance requests up to two hours before departure and advises booking earlier where possible. Turn-up-and-go help remains available, although a wait may be needed if staff are busy. Request the return journey too. Assistance does not replace a valid rail ticket or arrange support inside the Amex.

For fixture-specific transport and ticket checks, see our Brighton v Kauno Zalgiris matchday guide. Its parking information should not be mistaken for a confirmed accessible-space booking.

Brighton Locals’ view

Our judgement is that the most useful accessibility promise is a clear chain of practical arrangements, not a broad claim that everyone is welcome. Commentary, human help, an assistance dog visit and the return train solve different problems. Confirming the handovers beforehand can make the support more usable, without pretending that a written policy guarantees a trouble-free visit.

Bottom line: contact the club about the stadium and the railway about the journey; ask each who will help, where and when.

Featured image and source

Amex Stadium at Falmer, seen from Hollingbury Hill on 18 July 2015. Archive venue photograph by Hassocks5489, CC0 1.0, not a photograph of current accessibility staff, a training session or an accessible entrance. Original image and creator; licence. WordPress supplies resized versions.

Author: Brighton Locals Newsroom