Refund & Cancellation Policy
Last updated: 17 September 2026
This policy applies to paid Brighton Locals listing subscriptions purchased directly through brightonlocals.co.uk. It should be read with our Terms and Conditions.
Free listings
Free listings do not involve a payment and therefore are not eligible for a refund. You may ask us to close your account or remove a listing, subject to legal and operational retention requirements.
Premium annual subscriptions
Premium is a recurring annual subscription, currently £19 per year unless a different price is displayed at checkout. The subscription renews automatically until cancelled.
Cancelling renewal
You may cancel future renewal at any time through your account where that option is available, or by emailing hello@brightonlocals.co.uk from the email address linked to your account. Please send the request before the renewal date. Cancellation stops the next charge; Premium features normally remain available until the end of the paid billing period.
Cooling-off rights
If you are buying as a UK consumer, you may have a legal right to cancel within 14 days of the contract starting. If you ask us to begin the Premium service during that period, we may deduct a reasonable amount for service already supplied, where permitted by law. Business customers do not normally receive statutory consumer cooling-off rights.
Refunds
Except where required by law, fees are non-refundable once the paid service has started. We will consider a full or partial refund where:
- you were charged more than once for the same subscription;
- we charged you after a cancellation that we had received and processed before renewal;
- we cannot provide the paid service for a substantial period due to a fault within our control; or
- a refund is required by applicable consumer law.
We do not normally refund for lack of enquiries, traffic, sales or search ranking; failure to use Premium features; a change of mind after the applicable cooling-off period; content rejected or removed for breaching our terms; or business closure during a billing period.
How to request a refund
Email hello@brightonlocals.co.uk with your account email, business/listing name, payment date and reason. Do not send full payment-card details. We aim to acknowledge requests within five working days. Approved refunds are returned to the original payment method; banking times are controlled by the payment provider.
Chargebacks
Please contact us first so we can investigate quickly. This does not affect your right to contact your bank or exercise statutory rights.
Changes
We may update this policy for future purchases and renewals. Changes do not reduce rights already provided by law.